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Writing for Work Formats   Business Letters Tone 

The Business Letter: Format and Tone

  • Is the letter laid out neatly and professionally?
  • Is it easy to read and positive but professional in tone?
  • Is the letter directed to the recipient, using empathic words "you" and "your" appropriately and without condescension?

Resource link
The Colorado State University Writing Guide has an excellent section on following the general format for business letters.

 

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