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Writing for Work Formats Email Distribution List Exercise

"To", "CC" and "BCC": Email Exercise

You work in the technical support department of a large company and your job is to provide immediate notification to any employees in the company who may experience problems accessing the Internet.  After receiving a phone call from a user in the marketing department, you notice that your company's internet connection has already been down for almost thirty minutes. 

The following questions guide you through the process of preparing and sending the email.  Write the answers in the boxes after each question.

Who is included in the "To" section of your email distribution list?

Explain why you included each person above.

Who should you "CC" on this email?

In what situation might you "BCC" someone on this email?




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