Brevity, Clarity and Tone

Keeping your emails as brief and clear as possible can help you deliver the message fast and effectively.

Always use correct grammar and punctuation - avoid wordiness and unnecessary details, as well as cryptic or abbreviated sentences.

If you are responding to an email, be aware that the previous message may or may not appear in the email you are sending. It is best to include all or part of that message.  Avoid the use of pronouns that refer to persons or things mentioned in the previous email.

Remember, although it sometimes seem informal, an email at work is still a business document.